Complaint Procedures for Landowners

The Board of the Glastonbury Landowners Association requests that landowners use the following complaint procedures. Please remember to follow these procedures if and when you deal with a complaint or grievance involving a violation of the Glastonbury Covenants. Please also review these procedures with renters you may have on your property. Thank you for your cooperation.

• When you have a complaint or grievance concerning an issue that you believe is a violation of the Glastonbury Covenants and rules, please observe the following guidelines:

1. First politely approach your neighbor and inform them what you observe they are doing, or believe they are doing, in violation of the Glastonbury Covenants. Attempt to resolve the issue in an amicable way. If you do not receive a satisfactory response or compliance within a reasonable period of time, you may complete a “Formal Complaint Form” on which you document pertinent information regarding your complaint. You may request this form by writing to the GLA address above or by downloading it in pdf format off this web site. Click here to download form.
2. Complete and send your “Formal Complaint Form” to the GLA, Box 312, Emigrant, MT 59027.
3. The GLA Board will handle your formal complaint according to the guidelines set forth in the Glastonbury Covenants, Section 10.02, and the “Complaint Committee Protocol” adopted February 16, 1998. The Board will work on your behalf to resolve the issue and keep you informed of its actions, findings, etc.
4. If you feel that you need assistance in presenting your complaint to the Board, you may contact the Ombudsman who represents the Glastonbury where you reside. The Ombudsman also receives and investigates questions, concerns and complaints from residents of Glastonbury who choose to have an Ombudsman bring the matter before the Board. The names and phone numbers of the Ombudsman for North and South Glastonbury are listed on our web site and will be changed each year after our annual elections.
5. When you need clarification or guidance on a matter that one of our GLA Committees oversees, please contact the chairs) of that particular Committee (Architecture Sub-committee, Clean-Up Committee, Complaint Committee, Land Use Master Plan Committee, Recreational Committee, Road Committee, Web Site Committee and Weed Committee). The names and phone numbers of Committee members are listed on our web site and will be changed each year after our annual elections

• When you observe an action or are a victim of an action that is in violation of Montana law (i.e., illegal activities, vandalism, violence, trespassing, theft, etc.), please observe the following guidelines:

1. Immediately report the incident to your local law enforcement authorities. This is the responsibility of the landowner and not of the GLA.
2. If the incident also involves a violation of the Covenants, please report it in writing to the GLA on a “Formal Complaint Form” as described above. Include a description of your contact with the local law.